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Complaints & grievance redress
Report land fraud, corruption, staff conduct, delays or record errors. Every complaint gets a reference, a target date and a private tracking code.
How we handle it
1
ReceivedYou get a reference and a private access code immediately.
2
AcknowledgedAn officer is assigned and contacts you if needed.
3
InvestigatedEvidence is reviewed; disputes go to the Legal / Dispute Office.
4
ResolvedYou get a written outcome and can rate how we handled it.
Already filed?
Use your reference and access code.
Track a complaintOverdue complaints are escalated automatically to senior officers. Retaliation against complainants is prohibited.